Our industry’s trusty watchdog, Michael Tetreault over at CMT, conducted some helpful surveys to get to the bottom of patient dissatisfaction. He says, “… Most concierge medical practices maintain a very high patient retention average of approximately 92%-94%*…” But adds that patients are writing in weekly looking for new doctors in their area. So what’s the deal?
He then analyzed over 1,000 prospective concierge medicine patient search requests that were submitted to CMT’s website and he found that nearly 30% of patients are leaving one concierge doctor and seeking another. Something’s obviously wrong here. Patients are sticking with concierge medicine, but what’s forcing patients to leave one for another? It looks like it all comes down to the “front desk” so to speak.