Here’s a quick rundown of factors contributing to EPIC’s EHR software failure. (Previous link no longer available.)
TENS OF THOUSANDS OF FEATURES
Microsoft Word has approximately 1,200 features/functions (this is rough estimate), most of which are ignored by common users. The problem with EHR software, though, is that the market is filled with hoodwinking, one-size-fits-all “solutions” all gimmicking for doctor’s dollars. MS Word has a core base of users (the entire professional, semi-professional and college-educated world) who are familiar with core procedures and who can adapt to new features with each version. EHR/EMR software DOES NOT HAVE THIS ADVANTAGE. Asking people to sift through tens of thousands of buttons and features to “figure out” how to do something is an exercise in futility. Yet it actually happens on the marketplace.