Patients don’t always text during business hours. A quick medication question or scheduling request might come in late at night or over the weekend. Without a response, patients may wonder if their message was received or when they’ll hear back.
That’s why we’ve improved SMS Auto-Reply in Atlas.md with a new After-Hours mode. Auto-replies can now activate automatically based on each provider’s configured hours, ensuring patients receive a response whenever a provider is unavailable.
Once enabled, Atlas.md checks the provider’s schedule and sends your auto-reply only when messages arrive outside those hours. During normal availability, messages come through as usual.
Clear After-Hours Communication
This new improvement helps you:
- Reduce patient uncertainty by confirming their message was received after hours.
- Save time by eliminating the need to manually enable or disable auto-replies.
- Protect your evenings and weekends by setting clear communication expectations.
- Strengthen patient trust with consistent, reliable responses.
This ensures patients know their message was received after hours while you maintain clear communication boundaries, all without adding to your workload.
For more information on how this feature works, check out our support article. And if you have any questions, please don’t hesitate to drop us a line at support@atlas.md.