Posted by: AtlasMD

July 25, 2018

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Recommended Reading: Exceptional Service, Exceptional Profit

RecommendedPost02We often get asked for recommended reading lists. We’re delivering! These posts feature a book we highly recommend to learn more about business, philosophy, and different perspectives to help you run your business. Do you have a recommendation that’s not on the list yet? Mention it in the comments!

This Latest Recommendation: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri and Micah Solomon.

“Filled with treasure and big ideas, this book will help you become exceptional.” – SETH GODIN

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become “walking billboards” who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon’s entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, “Leonardo and Micah’s philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.” Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Honors received: 
  • A Jack Covert Selection
  • CEO Refresher Top Ten Best Business Book of the Year
  • 800-CEO-READ Business Book of the Year Awards Shortlist winner
  • Philadelphia Bulletin “Must Read” business book
  • Book of the Month, Las Vegas Women’s REALTOR® 
  • DearReader.com Business Book Club Selection
  • Shanghai Daily Press #1 U.S. Business Book

If you want to deliver a superior client experience, then have every employee read this book.  That’s what we’ve done.  This volume is simply that profound, that good.” Jim S. Miller, President, Prime Performance

Put Exceptional Service, Exceptional Profit on your bookshelf. >

Posted by: AtlasMD

July 11, 2018

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Feature Review: Editing Notes

In a world where many of you are used to spending a large block of your time charting, and then amending those charts, the Notes Editing feature in Atlas is a breath of fresh air for many reasons.

With a way to edit any note, anytime, you’re not locked to the computer you originally logged the note from when you should be seeing patients instead. No need to dig to the end of a chart to find information that could be relevant at the beginning of the chart; the most accurate and best version of your note will always be front and center – right where you want it.

To tie it all together, documentation about what changed, why it changed, and by who is just as visible as the note itself.

Watch the video below, or hop over here to the support article for a refresher on how to edit your notes.

Posted by: AtlasMD

March 27, 2018

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Get Credit for Referrals to Atlas.md!

Y’all remember Atlas’ referral program, right? It’s the thing where when you refer someone to Atlas and they sign up, you get a $300 credit for helping spread the word. It’s a pretty sweet deal, but now you don’t actually have to rely on word of mouth to get the credit. Share your account’s personalized referral link with your friends, and when they use it to sign up the rest happens auto-magically.

How to Get Your Personalized Referral Link.

Super easy. You can find your link by going to Account, then choosing Settings from the dropdown. Scroll to the bottom where you’ll see a heading for “Referral Program.” Click the link to learn more, and that’s where you can copy your URL.

Posted by: Atlas MD

March 6, 2018

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New EHR Study Proves U.S. Physicians Want More Time With Patients.

Physician checking boy's heartbeatInefficiency strikes again, it seems. But not how you might think.

A new study on how much time docs spend using their EHRs released its findings last month. Medscape broke it down and you can read the whole thing here if you want.

The article says EHR time exceeds patient face time in family practice visits. The study results imply that, “US [family physicians] spend more time working in the EHR than their European counterparts spend in the entire visit.”

This could very well be true for a whole lot of reasons. But we see things from another perspective. We think physicians in America are doing what they have to do in order to provide the best care possible for their patients. They’re required to document certain things a certain way, for certain (sometimes inexplicable) reasons. Sure, they could document all the things right there in the exam room with the patient. They could spend a majority of the visit staying caught up for fear of what falling behind will do to their evening (again).

But most of them don’t.

They know they only have a few sacred minutes to serve their patient well, and they want to make the most of it. So they’ll sacrifice their evening (yes, again) just so they can look their patient in the eye. Take time they don’t have to ask some quality questions and do what med school taught them.

It’s not their fault. They’re doing their best with what they have, which is limited time and a lot of mandatory paperwork. The system is broken and docs are among the victims.

These types of articles are full of numbers, and it’s good someone’s keeping track. At the end of the day, though, the results of this study give us renewed hope that more docs will opt for Direct Care instead of letting burnout get the best of them. The heart wants what the heart wants… and it’s not paperwork.

Posted by: AtlasMD

February 27, 2018

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Your Small Practice Has Everything it Needs to Succeed.

Doctor High Fiving a Young PatientYou didn’t go to medical school to fill out paperwork. You also didn’t go to medical school to learn how to run a business. Pressure’s off, though, because Atlas was built for Direct Care docs just like you. The EMR itself is intuitive about things like labs, billing, communication, note taking, practice growth and so much more. We have a pretty good idea what you need and what you don’t; we’re practicing DPC docs and need the same things!

Atlas’ goal is to give you the knowledge and tools you need to build your practice well on the Direct Care platform. Now, having said all that, you need more than an EMR to do your job well. You need counsel from those who know where the pitfalls are and can guide you around them. Someone willing to share their own experience in order to make yours better. Someone who truly supports your practice.

Atlas does that, too.

With Atlas, you don’t just get the EMR to run your day-to-day. You also get a team of conversion consultants, technical support specialists, and virtual staff to handle things like patient file imports, inventory help, and lab pricing imports. When you have help with all that, it frees you up to focus on your patients. When you focus on your patients, your practice succeeds. And when your practice succeeds, DPC makes another dent in the fight for better healthcare.

So go ahead, lean on us. We insist.

Posted by: Atlas MD

February 12, 2018

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Educating the Next Generation: Inviting Med Students and Residents into Your DPC Practice.

When DPC first introduced itself to healthcare, there was a lot of patient education involved. Nobody knew what it was, how it worked, if they could even trust it.

Things have changed quite a bit since 2010, haven’t they?

There are Direct Care practices opening up every day across the country – each serving their community in a unique, personal, transparent way.

Sure, in the grand scheme of things there’s still a long way to go, but Direct Care is finding its way into the homes and hearts of millions of Americans. Which means our duty as practicing DPC providers is not only to our patients, but to the next generation of providers as well. There are any given number of traditional healthcare environments a med student or resident can walk into and get a glimpse of. We need to make sure we open our doors to them as well. But we have to take it a step further. Read more

Posted by: AtlasMD

January 25, 2018

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Announcing the Patient Dashboard!

Let’s talk about your patient charts. Sometimes knowing the last thing that happened with your patient is most helpful. Cue your patient’s chronological activity stream. But sometimes you want specific info front and center when you open the chart and now you have that option, too.

Let’s break it down. By default, your patient’s chart is set to a chronological activity stream so you can see the latest activity at the top of the thread. If that works for you – hey, that’s great. But if you want a big picture, aerial view, click the dashboard icon at the top right of your patient’s chart. Then watch as the patient’s information presents itself just like your main dashboard. You can drop, drag, expand, and minimize the items there so that what you need to see for that patient is right where you want it to be.

Once you’ve arranged it perfectly, your work is saved. Go ahead, navigate away from the patient’s chart. Go do your thing and come back later – the arrangement you set earlier will still be there!

Oh, and if you want to flip back to chronological view, go for it – just click the list icon in the upper right corner. Switching back to dashboard view will show you your items just as you left them – so you get the best of both worlds.

You’re dying to play with it, right? 

Posted by: AtlasMD

January 24, 2018

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Growing Your Practice? You Set the Pace. Atlas Will Keep Step.

Growth: your reason, your rules, your pace.

You set out on the Direct Care journey for your reason. Maybe you wanted freedom from the limitations of a traditional healthcare environment. Maybe you were tired of having to fudge your billing codes to make a suit somewhere happy. Maybe the stack of paperwork waiting at home for you each night became too overwhelming. Maybe you wanted to live a little while also helping patients. (It’s called a social life!)

Bottom line? You’re in control. You know your patients, you know your community, you know your strengths. You know how fast or slow you want to grow your practice. If full speed ahead is your thing, that’s great; let’s make it happen. But if slow rolling growth is more your love language, that’s great, too. The beauty is that Atlas is perfectly poised to grow with you no matter how fast your strategic plan moves.

There’s nothing traditional about your practice’s growth.

This is where we say the thing nobody else will say. While growth is good, your happiness is better. Protect that happiness at all costs.

Let’s elaborate. Standard advice is to start your business and grow it as fast as you can for a better initial return on your investment, right? The marketing gurus will yell at you to GROW, GROW, GROW! The blogs will show you a million and one ways to do it.

But you don’t have to listen to them.

If you’re feeling pressured by how society says you should build your practice, take a deep breath and remember who’s in control. You. You chose this life because of the freedoms it offered, and if growing too fast too soon threatens to compromise your reasons – take a step back. Enjoy where you are right now, and slowly plan your next move. Read more

Posted by: Atlas MD

November 6, 2017

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What’s New in Atlas.md? Faxing PDF Attachments, That’s What.

We’ve been excited about releasing this feature for a while now, and we know you’ve been looking forward to it, too. Today we get to share the good news that you can now fax PDF chart attachments right from Atlas.md. We have big plans for expanding this feature’s reach as time goes on; this is juuust the beginning.

So here’s how it works.

When you upload a PDF to a patient’s chart, you’ll now notice a fax icon over to the right. From there, the process is just like you’re used to.

It’s cost-effective, too.

Faxing costs your practice 7 cents per page. Before you send the fax, you’ll see an estimate of your total, so you’ll know exactly what you’re being charged. Full transparency is the name of the game, so you’ll also find your cost included in your clinic’s next subscription billing cycle, using the credit card you already have on file with Atlas.

Let’s talk about file size.

We know you guys are super efficient, so you probably won’t run into a size problem… but just in case we thought we’d mention it. You can fax pretty much anything, as long as it’s under 20 MB, and under 200 pages. Anything bigger or longer than that won’t go through. If it did, we might feel sorry for the guy on the other end of the fax…

So that’s all there is to it! You can now fax PDF attachments from inside Atlas. Now, go play with the new feature. You know you want to.

Posted by: AtlasMD

September 28, 2017

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What’s New in Atlas.md? A Smarter Workflow Wins Every Time.

Smarter Exporting

When you’re sharing patient details, you now have the option to specify the date range for what you’re exporting, printing or emailing. Just select “custom date range” from the date range dropdown and select your start and end dates. Read about it here.

When you’re exporting data for multiple patients you can now include Health Maintenance data in the export. This’ll make it easier to review possible targets for exams, physicals, etc. since you can quickly sort your Excel file by ‘exams’ for example. Get the details over here.

Labs Updates

On the Recent Labs Results dashboard widget, you can now mark a notification as “read,” so only the info that still needs your attention is front and center.

Now you can email out Custom Lab results the same way you can email out other attachment files! Just click the “email” icon when you hover over the note in the stream.

Did you accidentally request a lab wrong? Now you can delete them in Atlas so you can keep a tidy and accurate chart. Deleting the request won’t change anything on the Lab’s end, though – you’ll still need to deal directly with them for anything that might have already been processed.

Macros!

Introducing Shared Macros! Now you can create a macro and share it with everyone else on your account. You can edit an old macro to be sharable moving forward, or create brand new ones to share with the team. Learn how to manage shared macros over here.

It wouldn’t be a features release if we didn’t have a few new macros to talk about, right? We’ve added a new macro for Contacts: #contact, and new macros for patient age and gender: #patientage #patientgender. Review the full list here!

Faxing Updates

Now your real fax numbers displays on the caller ID, which means the pharmacies whose heads explode at the sight of an unfamiliar fax number coming through on prescriptions can rest easy. Does your practice have multiple locations? No problem, the caller ID will respect the location sending the fax.