Are Patient Portals Really Relevant?

Patients say the answer is no.

If this shocks you, the rest of the stats will really throw you for a loop. According to Mobi Health News,

  • 49 percent of patients know their doctor’s office offers a patient portal (but don’t necessarily use it)
  • 40 percent were not aware of a patient portal offering
  • The remaining 11 percent of patients know their doctor doesn’t offer one

When a patient portal does it right, it offers helpful articles in addition to account status, a way to get in touch with the doc, or even join an online forum to discuss what other patients within the portal might be going through. But even if all these stars are aligned, even if the portal exists, and the patient knows about it, who’s to say they’ll actually use it? Read more

Posted by: AtlasMD

September 23, 2013

1 Comment

A Patient Portal To Nowhere

We freaking love Stephen Wilkins over at Mind The Gap. You get a perspective we don’t find as often on the annals of the Web, doctors and healthcare providers sharing their experiences seeing another doctor. Recently, Stephen was given his first and very own patient portal, a way to “take an active role in his healthcare.” His excitement was shortlived, though, since the first email he received was kind of a huge letdown — he had no access to his doctor, no access to his records, and when he thought about it, he was even a bit insulted. Wasn’t going to the doctor, exercising, taking his meds, etc., all part of an active role in his healthcare? This patient portal offered nothing active, except emailing nurses and staff instead of his doctor.

READ ABOUT STEPHEN WILKINS’ PATIENT PORTAL EXPERIENCE FIRSTHAND

Yes, healthcare needs to take advantage of the digital tools at our disposal. But doctors, let’s not insult our patient’s intelligence. Perhaps we don’t even need to directly engage them so much as make ourselves available, helpful and NOT disengaging.