Patients say the answer is no.
If this shocks you, the rest of the stats will really throw you for a loop. According to Mobi Health News,
- 49 percent of patients know their doctor’s office offers a patient portal (but don’t necessarily use it)
- 40 percent were not aware of a patient portal offering
- The remaining 11 percent of patients know their doctor doesn’t offer one
When a patient portal does it right, it offers helpful articles in addition to account status, a way to get in touch with the doc, or even join an online forum to discuss what other patients within the portal might be going through. But even if all these stars are aligned, even if the portal exists, and the patient knows about it, who’s to say they’ll actually use it? Read more