KLAS, a national firm that measures EHR vendor performance, conducts an annual poll of healthcare providers, not only about the quality of their EHRs but also about make-or-break issues such as training, implementation, and support.
The gripes cover three main areas: One, EHRs have made the patient encounter far more annoying and complex than it ever was before.
Two, many physicians feel that EHRs take doctors who were trained to be independent thinkers and constrain their ability to make independent decisions, causing them to feel like data entry clerks, with a computer telling them how to practice medicine.
Last but not least, a large number of physicians feel that EHRs erode the doctor-patient relationship by creating a barrier between the two.