In case you missed it, Harvard Business Review (HBR) published a new article about “Patient-Centered Care.”
It’s concerning to concierge medicine, though, mostly since the three writers NEVER MENTION OUR FIELD AT ALL. Brian Powers, Amol S. Navathe and Sachin H. Jain do encourage the medical field at large to take note of the service industry, though. Their points are valid, and worth a read. Although they sound faintly reminiscent of a “rally-the-troops” speech that a CEO gives his employees at the beginning of the fiscal year. It’s impassioned, and sounds well-versed, but it’s not always clear what will ACTUALLY CHANGE.
