Direct Care is Not the End of Empathy

If you’re currently running an insurance-based fee-for-service primary care facility, and planning to switch to direct care, you should read this op/ed from the Wall Street Journal. Jerald Winakur practiced internal and geriatric medicine for 36 years and is a clinical professor of medicine at the University of Texas Health Science Center at San Antonio. His cousin Irene, a 90-year-old woman living in Queens, was recently notified that her internist was joining the concierge medicine ranks.

Winakur’s thoughts are less than enthusiastic about profit-focused decision making. But, they actually don’t contradict our own belief in Atlas MD-style of direct care. Why is that? Because concierge medicine is not the same as direct care. According to Winakur:

“What Irene learned was that her internist was converting her fee-for-service office into a ‘concierge practice.’ For a yearly retainer of $2,200 (in addition to the usual charges that would still be billed through Medicare and supplemental insurance), Irene would receive “value-added” services. These include same-day appointments, electronic access to her medical records and lab reports, shortened waiting times, and other ‘frills’ that Irene said her doctor always provided anyway.”

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Should You Run An In-House Pharmacy?

Should You Run An In-House Pharmacy?

We recently received a query about the practicality of prescribing and filling prescriptions for your own direct care patients. Here’s why we do it, and why we encourage other doctors to as well.

46 states allow this type of operation.

Scratch the “Oh, it’s only allowed in Kansas” off your list of reasons not to give patients affordable meds. Currently, 92% of state governments are fine with doctors who prescribe the meds being the ones who provide them. (question, which states don’t allow it? We should add it if possible.)

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Want to Help Direct Care? Share this Video.

* Our apologies, if the video fails to load you can watch it on FoxNews.com

In case you missed it, Dr. Josh was invited to speak on Fox News’ Your World. It makes a great companion to Doug’s appearance on Huckabee earlier this year.

It’s challenging to get your message across in one TV segment. However, this is a great place to start spreading the idea of direct care. Friends, family, colleagues, etc. are most likely frustrated with the current way they are receiving or administering healthcare, whether it be the pressure of paying monthly premiums, frustrations with finding docs within their network, the inevitable waits that are attached to any interaction, or traditional docs creating 3 minutes of admin work for every minute they treat patients.

If you think someone could benefit from direct care (patient or doctor) tweet this video. If they have questions, be prepared to address them.

Here are a few points that weren’t directly addressed in the video:
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Posted by: AtlasMD

September 25, 2013

LISTEN: Atlas MD Podcast, Ep. 9

LISTEN: Atlas MD Podcast, Ep. 9

A new installment of our podcast is live on iTunes. Obamacare is just a week away and the climate is already shifting. That said, we are working to better healthcare with a bipartisan approach, direct care. It’s this bottom up pressure that we believe will transform actual care.

First off, congrats to Dr. John and Dr. Henry who are busy running their new direct care practice in Pennsylvania. They are surprised to be doing the opposite of what most everyone else is doing. Ironically, it’s exactly what they always wanted to do: practice medicine.

LISTEN TO EPISODE 9 OF THE ATLAS MD PODCAST HERE

Drs. Josh and Doug answer more questions and concerns that have been brought up — Should you integrate health apps into your practice? How can doctors use this data effectively? Why is Josh such a fan of FitBit (it’s cool, connected and really helpful for starters)? Will medicine get to a point where docs can track diabetics’ A1c levels daily or weekly?

As always thanks for tuning in.

Also, Drs. Josh and Doug will be in St. Louis on Oct. 12 and 13 attending the first summit dedicated to direct primary care. Send them an email or tweet if you want to meet the docs in person.

Atlas MD On Expanding Your Direct Services

It’s Dr. Josh here. We had a doctor write us in response to our Atlas MD price listing recently. The doc asked,

What about X-rays, MRI, and emergency visits like broken bones?

Thank you for the question. We’ll gladly expand on how we negotiate for discounted services.

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Posted by: AtlasMD

September 23, 2013

A Patient Portal To Nowhere

We freaking love Stephen Wilkins over at Mind The Gap. You get a perspective we don’t find as often on the annals of the Web, doctors and healthcare providers sharing their experiences seeing another doctor. Recently, Stephen was given his first and very own patient portal, a way to “take an active role in his healthcare.” His excitement was shortlived, though, since the first email he received was kind of a huge letdown — he had no access to his doctor, no access to his records, and when he thought about it, he was even a bit insulted. Wasn’t going to the doctor, exercising, taking his meds, etc., all part of an active role in his healthcare? This patient portal offered nothing active, except emailing nurses and staff instead of his doctor.

READ ABOUT STEPHEN WILKINS’ PATIENT PORTAL EXPERIENCE FIRSTHAND

Yes, healthcare needs to take advantage of the digital tools at our disposal. But doctors, let’s not insult our patient’s intelligence. Perhaps we don’t even need to directly engage them so much as make ourselves available, helpful and NOT disengaging.

Year One Is Mission Critical For Your Direct Care Practice

Michael Tetreault of Direct Primary Care Journal ran a survey suggesting that 10% of direct care practices close up shop after the first year. As with any business the first year is extremely important, and a place where bankruptcy can halt any future plans.

So how can you make it through this phase, recruit patients and bring in a healthy revenue stream? DPCJ offers 7 key steps including the importance of face-time, location planning, minimizing expenses everywhere you can, and pre-planning for emergencies. We’ll stress one of their steps in particular — determining your business model and sticking with the plan. Figure out where your revenue is coming from and how you’re going to achieve that. How many patients do you need to recruit every month to stay afloat through year one? How are you going to market your practice? How well do you know you offerings so you can sell without coming across like you’re selling used cars?

CHECK OUT 7 STEPS TOWARDS DIRECT CARE SUCCESS IN YEAR ONE

We encourage docs to work with our new EMR, Atlas.md. It’s built specifically to help doctors easily collect monthly revenue and not get burnt out trying to do bookkeeping. We also encourage docs ready to take the first step to send us an email and give us a call. We’re more than happy to counsel any doc through the transition, the first year of operation, and beyond. Direct care is small, but we’re gaining recognition. And it’s only going to keep up the momentum if we work together.

LISTEN: Atlas MD Podcast, Ep. 8

LISTEN: Atlas MD Podcast, Ep. 8

Tune in to the next installment of our podcast. We’re excited to announce the beta launch of our Atlas.md EMR. New users have signed up this week and we’re already receiving positive feedback. Thank you, everyone who’s adopting it.

A question we’re frequently asked is, how long does it take to transition to Atlas.md EMR? Well, no time at all really. It’s as easy as signing up for a Gmail or Facebook account. If you’ve done the former then you know it’s a matter of filling in a few fields, agreeing to the terms of service, and then jumping right in and clicking around.

LISTEN TO EPISODE 8 OF THE ATLAS MD PODCAST HERE

Drs. Josh and Doug answer more questions and concerns that have been brought up — How does Atlas.md simplify patient record keeping? Will I ever really use my EMR away from the office? Am I at risk for HIPAA violations? Is this EMR a smart investment? Is it safe to tweet a doctor? (Hint: Yes. If the NSA is concerned about a sore throat, that’s just sad.) Give it a listen. And keep those emails coming. We’re here to help.

LISTEN: Atlas MD Podcast, Ep. 7

LISTEN: Atlas MD Podcast, Ep. 7

Tune in to the next installment of our podcast. Our direct care ship is sailing smoothly, patients coming in and out, some patients even tweeting about the great care they received.

We appreciate the kind words! Looks like there’s more publicity for Atlas MD, too – the direct care duo, Drs. Josh and Doug, will be speaking at the American Academy of Family Practice Docs on September 26th; the next day they will head to Colorado to speak to the Association of American Physicians and Surgeons.

LISTEN TO EPISODE 7 OF THE ATLAS MD PODCAST HERE

Oh, and some huge news — Atlas.md EMR has launched its beta trial! Please email hello[at]atlas.md if you want to be among the first users. It’s free for the first 90 days. Click through to review some highlights from the taping.

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What Does A Rap Mogul Have To Do With Direct Care? Marketing (of course).

What Does A Rap Mogul Have To Do With Direct Care? Marketing (of course).

Manage My Practice put together a great case study about marketing your practice. They create a model of marketing success using the career of Jay-Z. Never heard of him? Well then your kids have. He’s only the most successful rap artist of all time, who’s also parlayed his success into careers in fashion, merchandising, vodka, and a stake in the NBA’s New Jersey Nets franchise. His success, beyond the normal hard work and talent, is ultimately in marketing himself. That’s something many of us are loathe to do. But it can really pay off with your practice.

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